F&Q

1. How can I place an order?

To place an order, simply browse our collection, select the product you wish to purchase, and add it to your cart. Once you’re ready, click on the cart icon and follow the checkout process.

2. What payment methods do you accept?

We accept payments via PayPal, credit and debit cards. All transactions are secure and encrypted for your safety.

3. Do you offer international shipping?

Yes, we ship internationally. Shipping fees and delivery times may vary depending on your location.

4. How long does shipping take?

Domestic shipping typically takes 5-7 business days. International shipping can take between 7-14 business days depending on your location.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking details.

6. What is your return policy?

We accept returns within 30 days of delivery. The item must be in its original condition with all tags attached. Please contact us at guangzhouxiyiyxgs@163.com to initiate a return.

7. Do you offer exchanges?

Yes, we offer exchanges for items of the same value if they are in stock. Please email guangzhouxiyiyxgs@163.com for assistance with exchanges.

8. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at sumptuousbag@gmail.com with your order number and a photo of the damaged product. We will arrange a replacement or refund.

9. How do I care for my bag?

We recommend cleaning your bag with a soft, damp cloth. Avoid exposing it to extreme temperatures or harsh chemicals to prolong its life.

10. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us within 24 hours of placing it at sumptuousbag@gmail.com. We’ll do our best to accommodate your request.